Chümoukedima, 29th September 2026 (Nokinketer News): Nagaland Director General of Police (DGP) Rupin Sharma, IPS, on Tuesday launched e-Challan, an automated traffic fine system, and e-Suraksha, an online platform for filing and tracking police complaints, at Rhododendron Hall, Officers’ Mess, Police Complex, Chümoukedima.
The DGP also presented the tenant and landlord application and hotel occupancy application, which have been operational for about a year.
Speaking at the launch, Sharma said e-Challan would automate traffic enforcement across Nagaland by maintaining a centralised record of traffic violations and fines imposed on individuals or vehicles. The data, he said, would also enable the police department to assess the performance of police units and personnel deployed for traffic enforcement.
Under the new system, violators can pay fines either on the spot or within 45 days through the Parivahan portal, mobile applications or offline. Sharma encouraged motorists to make digital payments on the spot wherever possible, pointing out that delayed payment may require approaching a police officer or magistrate. He added that engaging an advocate for compounding an offence could cost more than the fine itself.
No paper challans will be issued under the system. Challans and receipts will be sent through SMS and can also be downloaded online. Offenders can check payment status and download receipts through the e-Challan portal. A grievance redressal mechanism has also been incorporated into the system.
Sharma said e-Challan is linked with the mParivahan application and Parivahan portal, allowing pending challans to appear when vehicle owners apply for a No Objection Certificate for sale or transfer of a vehicle. He also stated that vehicles without valid third-party insurance cannot be sold or resold.
The DGP urged vehicle owners to comply with the advisory issued by the Dimapur Deputy Commissioner regarding proper vehicle registration, warning that unregistered vehicles are liable to fines and may be impounded.
On e-Suraksha, Sharma said the platform would enable members of the public to lodge complaints with any police station or police authority in Nagaland through an application or web portal. Complaints will be recorded as electronic General Diary entries.
Complainants may provide their identity or choose to remain anonymous. However, anonymous complainants will not receive information on the outcome of the complaint, while those who identify themselves will be entitled to a copy of the police report after completion of the inquiry or investigation.
The DGP said the service was designed to enable people to report incidents from anywhere. Even a person residing outside Nagaland who has information about a crime occurring in the state can submit a complaint through the system.
An OTP-based verification process is required for filing complaints, which Sharma said was intended to prevent frivolous complaints. Users can upload supporting documents, photographs, videos and audio files. Each complaint will receive an acknowledgement number through which the complainant can track its status, the officer assigned and the final report.
Complaints will be visible through the police supervisory hierarchy, beginning with the Officer-in-Charge and extending to the SDPO/ACP, SP, DIG, IG, ADGs and DGP. The Officer-in-Charge can assign a complaint to an investigating officer or electronically forward it to another police station or district.
Sharma said a preliminary inquiry under the new criminal laws is required to be completed within seven days. Accordingly, complainants can generally expect a response around the seventh or eighth day, while delays will be flagged to supervisory officers. Dissatisfied complainants or victims can also approach the next supervisory level through the system.
Clarifying the distinction between complaints and FIRs, Sharma said not every report submitted to a police station automatically becomes an FIR. The Officer-in-Charge determines whether a complaint discloses a cognizable offence. In serious cases such as murder, an FIR is registered immediately, while in other cases an FIR may follow a preliminary inquiry establishing a cognizable offence.
Additional Director General of Police (Law and Order) Sandeep Tamagade, IPS, said once a complaint discloses a cognizable offence, the Officer-in-Charge cannot refuse to register an FIR, citing settled Supreme Court positions. He said public confusion often exists between complaints and FIRs, adding that only complaints disclosing cognizable offences are converted into FIRs.
He further explained that the complainant is required to sign the FIR in person, making it the only stage in the process requiring a physical signature. In non-cognizable matters, the complainant may approach a magistrate, who can direct registration of an FIR where applicable.
Tamagade also said the new criminal laws require the Officer-in-Charge to inform complainants about the outcome, including whether a case was registered and whether a charge sheet or closure report was submitted to court.
Both police officers described the digital systems as measures aimed at improving transparency and accountability at the police station level, particularly by ensuring that complaints are recorded and complainants are informed about their status and outcome.
On the tenant and landlord application and hotel occupancy application, Sharma said both had been in use for around a year and were OTP-based and user-friendly. He urged landlords and tenants across Nagaland to register on the tenant application.
According to the DGP, the systems would assist the police in crime prevention and in tracing offenders when required. He also urged hotels to register guests through the hotel occupancy system, saying comprehensive registration would assist police in tracing persons involved in or affected by criminal activities.
Sharma appealed to the public to make maximum use of all four digital services, stating that wider adoption would enable Nagaland Police to function more systematically while strengthening transparency in policing.
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